Nova Chem Return and Exchange




Clause 1

1.1 Online store will only accept returns for purchases made from online store.

1.2 Circumstances in which Returns and/or Exchanges are allowed. Each situation will be assessed individually.

1.3 You are dissatisfied with item

1.3.1 Returns and/or exchanges need to be initiated within seven (7) days of delivery of the product having been delivered to you.

1.3.2 All return and or exchanges shall be initiated by means of an email sent to Info@Nova-chem.co.za setting out:

  • The reason for the return/exchange.

 

  • Whether you would like to receive a voucher or item to be replaced.

 

1.3.3 In returning the product to us, the following shall apply. The product needs 

to be:

  • Undamaged
  • Un Opened
  • Original Invoice
  • In the original packaging

 

1.3.4 Manner of Return:

 

Return courier costs is for your account and your responsibility and will not be refunded by Nova Chem.

 

1.3.5 What will happen once a Product is returned:

 

  • Once returned, and prior to accepting such return, we will be permitted to inspect the product.
  • Should the product in our reasonable discretion not be suited to be returned, we shall not be obliged to accept such return.

 

1.3.6 Once accepted, as per your preference:

 

  • You will receive a coupon on value of returned item which will exclude original delivery fee. 

or

  • If item is to be exchanged it will be processed as a new order with standard courier charges and delivery times being applicable.






1.4 The incorrect product has been delivered

 

1.4.1 Returns and/or exchanges need to be initiated within twenty-four (24) hours of delivery of the product having been delivered to you.

 

1.4.2 All return and or exchanges shall be initiated by means of an email sent to info@nova-chem.co.za setting out:

 

  • The reason with photos for the return/or exchange.
  • Whether you would like to have your account credited or correct item to be replaced.

 

1.4.3 In returning the product to us, the following shall apply. The product needs

 to be:

  • Undamaged
  • Un opened
  • Original Invoice
  • In the original packaging

 

1.4.4 Manner of Return:

 

Nova Chem will arrange courier for collection of item at no charge.

 

1.4.5 What will happen once a Product is returned, as per your preference:

  • Item will be replaced and delivered at standard courier delivery times. or
  • You will receive a coupon on the full value of returned item which will include original delivery fee.

 

1.5 The product delivered is damaged or defective

 

1.5.1 Returns and/or exchanges need to be initiated within twenty-four (24) hours of delivery of the product having been delivered to you.

 

1.5.2 All return and or exchanges shall be initiated by means of an email sent to Info@nova-chem.co.za setting out:

 

  • The reason with photos for the return/or exchange.
  • Whether you would like to have your account credited or correct item to be replaced.

 

1.5.3 In returning the product to us, the following shall apply. The product needs    to be:

 

  • Un Opened
  • Original Invoice
  • In the original packaging

 

1.5.4 Manner of Return:

 

Nova Chem will arrange courier for collection of item at no charge.

 

1.5.5 What will happen once a Product is returned and validated, as per your preference:

  • Item will be replaced and delivered at standard courier delivery times. or
  • You will receive a coupon on the full value of returned item which will include original delivery fee.

 

1.6 Excluded Products for return or exchange

 

  • Items subject to misuse and abuse
  • Modification/Alterations made by third parties
  • Ordinary wear and tear
  • Items that’s been intentionally tampered with